Support

1. On the home screen, tap the ellipsis (•••) under the ATEQO logo at the top to open the panel, and set your starting point (your depot or your home): type the address, pick a Google suggestion, confirm.

2. In the add bar, type a delivery address, or tap the microphone icon to dictate it. Either way, then pick the right Google suggestion.

3. On the map, tap the grey marker of the new stop to assign it a sector (1 to 5) and confirm.

Two conditions are required to run the optimization:

• Having set a starting point in the Base tab
• Having at least one confirmed address (with a sector assigned, not a grey marker)

Once both conditions are met, the "Optimize route" button becomes active. You can launch it from the "My route" tab or directly from the "Route" tab.

First check the permission: Settings → Apps → ATEQO → Permissions → Microphone.

Dictation never confirms an address on its own: the recognised text fills the add bar, Google suggestions appear below it, and you tap the right one. If the recognised text is off, correct it with the keyboard before picking a suggestion — it is usually a single word.

It works best when:

• You dictate the number, then the street, then the town, in one go
• Your phone's speech engine is installed in the language you speak
• You are not in a very noisy place (engine, radio, sorting bay)

Speech recognition is your device's own: on some models it needs an internet connection. Where there is no signal, keyboard entry takes over.

First check that permission is granted: Settings → Apps → ATEQO → Permissions → Location → enable "While using the app".

ATEQO only tracks your position during active navigation. It never uses your position in the background.

If you switch to external Google Maps during navigation, the position may be suspended by the system after around 30 seconds. This is normal — coming back to ATEQO reactivates tracking.

On the sign-in screen (Account tab):

1. Click "Forgot password?" below the form
2. Enter your email address
3. You will receive an email with a reset link
4. Click the link and choose a new password

If you do not receive the email, check your spam folder. The sender is noreply@mail.app.supabase.io.

ATEQO Pro status is synchronized when the app opens and right after a purchase. If the app has not recognized your subscription:

1. Sign out then sign back in → forces a re-check
2. Close and fully reopen the app
3. If the problem persists after your purchase, contact support with your account email

You can also check your subscription status by clicking "Manage my subscription" in the Account tab — this opens the Google Play Subscriptions page with your billing history.

Everything goes through Google Play, reachable from the app:

1. Account tab → click "Manage subscription"
2. You are redirected to the Google Play Subscriptions page
3. Select ATEQO then click "Cancel subscription"
4. Confirm

Cancellation takes effect at the end of the period paid for (you keep ATEQO Pro until that date). No penalty, no commitment.

Send an email to cargo.app.admin@gmail.com from the address linked to your ATEQO account, with the subject "Account deletion".

In accordance with the GDPR (Article 17, right to erasure), we will carry out the deletion within one month:

• Account data (email, username, Supabase identifier)
• Deletion of your subscription data (RevenueCat)
• A Google Play subscription that is still active must be cancelled by you through Google Play (Account → Subscriptions) — Google handles payments

Data stored locally on your device (routes, history) is erased automatically when the app is uninstalled.

More details about your rights in the privacy policy.

On sign-up: your first 4 routes come with no limit at all, with no payment method to enter. An account created before 14 September 2026 keeps the number announced when it signed up.

Free plan (afterwards):

• 2 optimized routes per month
• Unlimited addresses per route
• 3 active sectors (S1, S2, S3)
• All other features (voice dictation, GPS navigation, loading checklist, proximity alerts) are included

ATEQO Pro:

• Unlimited optimized routes
• 5 sectors (S1 to S5)
• Address book and saved lists

The app shows no advertising, on any plan.

Partly. Here is what works without internet:

• The app and its interface
• Viewing the addresses you have already entered
• GPS (your phone's sensor)
• History of saved routes

What requires internet:

• Google Maps maps (loading the tiles)
• Google address suggestions and geocoding
• Route optimization (uses the Google Routes API)
• Sign-in / ATEQO Pro subscription verification

During a route, if you enter an area with no 4G/5G, navigation that has already been calculated keeps working (local GPS does not need internet to operate).

ATEQO is currently available on Android only, through Google Play. Android: 7.0 minimum (Nougat, released in 2016).

On very old models, some features may be slower, and voice dictation depends on the speech engine installed on the device. GPS navigation and route optimization work everywhere.

An iOS version is being considered but is not available yet.