Terms of Use

Version 1.4 — In force since 14 September 2026.

1. Purpose and acceptance

These terms of use (the "Terms") govern access to and use of the ATEQO mobile application (the "App"), a delivery route optimizer. By creating an account or using the App, you acknowledge that you have read, understood and accepted these Terms. If you do not accept them, do not use the App.

2. Description of the service

ATEQO helps couriers organize their route: adding addresses (manual entry or voice input), grouping them into sectors, calculating an optimized visiting order and launching adaptive navigation through a third-party application (e.g. Google Maps), where the suggested next stop remains a recommendation that you are free to follow or not. Optimization is provided as a decision-support tool: it relies on estimates and does not guarantee an optimal result in all circumstances.

3. User account

Using the App requires creating an account, by email address or through your Google account. You are responsible for keeping your credentials confidential and for all activity carried out from your account. You undertake to provide accurate information and to keep it up to date.

4. Free offer and ATEQO Pro subscription

ATEQO is free to download. When the account is created, a number of free routes may be used without any limit and without a payment method. That number is shown in the App before sign-up; it is set on the day the account is created and does not decrease afterwards (4 routes for an account created on or after 14 September 2026). Once those routes are used, a limited free tier applies (2 optimized routes per month, 3 active sectors); the number of addresses per route remains unlimited and the App shows no advertising. Free routes are tied to the device as well as to the account: creating a new account on the same device does not renew them.

The paid ATEQO Pro subscription adds unlimited optimized routes, up to 5 sectors, the address book and recurring circuits.

• Plans and prices. The subscription is offered as a monthly and an annual plan. The price including taxes, the billing period and, where applicable, any introductory price and its duration are shown in the App and in the Google Play payment sheet before you confirm.
• Free trial. When a plan includes a free trial (7 days at present), its length is stated before you subscribe. Unless you cancel before the trial ends, the paid subscription starts automatically at the displayed price.
• Payment. Purchase, payment and billing are handled by Google Play; ATEQO neither collects nor stores your payment data.
• Renewal. The subscription renews automatically for each period unless cancelled at least 24 hours before the end of the current period.
• Cancellation. You may cancel at any time, free of charge, from Google Play (Account, then Payments and subscriptions) or from the Account tab of the App. Cancellation takes effect at the end of the period already paid for, until which Pro access is kept.
• Price changes. Any price increase is notified to you by Google Play before it applies, and you may cancel before it takes effect.

5. Right of withdrawal

If you are a consumer, you have 14 days from subscription to withdraw, without giving any reason (Articles L221-18 et seq. of the French Consumer Code). You may exercise it by requesting a refund through Google Play, or by sending us an unambiguous statement at cargo.app.admin@gmail.com; a model withdrawal form is annexed to Article R221-1 of that code.

By subscribing, you request that the Pro service be provided immediately, during the withdrawal period. If you withdraw, an amount proportionate to the service already provided until you communicated your decision may be retained (Article L221-25). The refund is made no later than 14 days after we receive your request, using the original means of payment.

6. Legal guarantees

If you are a consumer, you benefit from the legal guarantee of conformity for digital content and services (Articles L224-25-1 et seq. of the French Consumer Code) for the whole duration of the subscription. In case of a lack of conformity, you may obtain that the service be brought into conformity or, failing that, a price reduction or termination of the contract. To exercise it, write to cargo.app.admin@gmail.com.

7. Acceptable use

You undertake to use the App in accordance with the law and not to: (a) circumvent the limitations of the free tier or the billing mechanisms; (b) attempt to gain unauthorized access to the systems; (c) use the App for unlawful purposes; (d) disrupt the operation of the service.

8. Road safety and courier responsibility

The App is an organization tool. You remain solely responsible for your driving, for complying with traffic law and with the regulations applicable to your delivery activity. Do not operate the App while driving. Routes and estimates (times, distances) are indicative.

9. Third-party services

The App relies on third-party services, in particular Google Maps Platform (mapping, geocoding, route calculation) and application distribution platforms. Their use is subject to their own terms. ATEQO is not responsible for the unavailability or the errors of those services.

10. Intellectual property

The App, its trademark, its interface and its content are protected. No licence is granted beyond the right to use the App within the framework of these Terms. Your data (addresses, routes) belongs to you.

11. Personal data

The processing of your personal data is described in our Privacy Policy, which forms an integral part of these Terms.

12. Availability and changes

We strive to keep the App available, without guaranteeing continuity. The service may change, be suspended or be discontinued, in particular for maintenance. The App is provided "as is", with no warranty that it is free of errors.

13. Limitation of liability

To the extent permitted by law, ATEQO cannot be held liable for indirect damages (loss of revenue, of time, of customers) resulting from the use of, or the inability to use, the App. Nothing herein limits liability that cannot lawfully be limited.

14. Changes to the Terms

These Terms may be amended. In the event of a substantial change, you will be informed. Continuing to use the App after an update constitutes acceptance of the new Terms.

15. Mediation, governing law and contact

These Terms are governed by French law. For any question or complaint, please contact us first at cargo.app.admin@gmail.com; we reply within one month.

If you are a consumer and your written complaint has not been resolved, you may use a consumer mediator free of charge (Articles L611-1 et seq. of the French Consumer Code). The contact details of the chosen mediator will be published here as soon as we have joined one. You always keep the right to bring the matter before the competent court.